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Store Return Policies
If you purchase any NaturScent Product and are not completely satisfied, please call our Customer Service Department within 7 days of receipt of the merchandise. Merchandise may be returned for full credit or refund provided you contact us with the 7 days.
Do not return merchandise without prior approval from our Customer Service Department. Do not include any items that were not approved for return. No credit or refund will be issued on returned merchandise that is not in original condition.
If you receive your order and it has suffered damage during shipping, please contact Customer Service within 7 days of receipt of merchandise. Retain all damaged merchandise and packaging until you speak to a representative from Customer Service.
All merchandise is shipped by UPS. If the shipment is going to a residential location, UPS does not require a signature for the shipment, therefore they will leave it at your door. If you will not be at home at the time of expected delivery, please make arrangements with a neighbor or friend to accept the delivery.
From time to time NaturScent offers clearance items at drastically reduced prices. These items can not be returned for refund or credit unless the item is defective or damaged.
Customer Service Department
NaturScent
PO Box 417
Heber Springs, AR 72543
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